Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • All your support requests will be replied to in no more than 1 hour after the ticket or e–mail was received. If your issue calls for additional assistance from a sysadmin, we’ll direct the trouble ticket or the e–mail to the person on duty, without delay and we will leave a note to let you know that more time will be required for arriving at the optimal solution. Furthermore if you take advantage of our Admin Services package, any of the server administration tasks included there will be completed whenever you decide.

  • Top quality support service

  • An Outstanding Customer Care Service

  • We’ll be at your disposal twenty–four–seven to reply to any enquiries that you may have about our Web Site Control Panel and any of the apps that we have installed on your behalf on the dedicated server. If you also require support handling server administration procedures, you can check out our Admin Services package, which includes backup hard disk drive space, Operating System updates every week, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Web Site Control Panel with a circumstantial knowledge base, which features comprehensive explanations of all its features and functions. Furthermore, we have created exhaustive video tutorials that will further disclose to you how to carry out a certain task or solve a frequently experienced problem. The instructional articles and the tutorial video clips are readily reachable from each Web Site Control Panel section via the Help and Videos buttons situated in the upper right corner.