In case you have purchased a hosting plan and you have certain questions relating to a concrete feature/function, or in case you have come across some challenge and you require support, you should be able to contact the respective customer service team. All web hosts use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because of the fact that the very best way to deal with a problem most often is to use a ticket. This communication model makes the replies sent by both sides easy to follow and allows the client service staff members to escalate the issue in the event that, for example, a system administrator needs to intervene. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you need to have at least two separate accounts to get in touch with the help desk staff and to actually administer the hosting space. Incessantly logging in and out of different accounts could sometimes be a headache, not to mention the fact that it requires lots of time for the majority of hosting providers to answer ticket requests.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our Linux cloud website hosting isn’t separate from the web hosting account. It is part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with only several clicks of the mouse, without having to leave your account. The ticketing system features a quick-search box, which will help you track the status of any ticket that you’ve already opened, in case you need it. Additionally, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to deal with a specific problem even before you actually open a ticket. The ticket response time is maximum 60 minutes, which implies that you can get swift assistance at any given time and if our help desk support staff recommends that you do something within your account, you can do it momentarily without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, so you won’t need another platform to touch base with our customer service staff – you can do it on the spot the moment you encounter a problem. Submitting a new ticket requires a few clicks of the mouse and tracking down an older one is equally easy. With our smart search option, you can swiftly find any ticket that you have opened in the past. You can send a ticket whenever you need since our client service team representatives are working 24x7x365 and answer within the hour, even though it rarely takes that much to receive a response. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about going through 2 or more platforms to resolve a simple issue.