The support that you'll get from your cloud website hosting provider is really important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical problem with a current account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real website hosting provider not from a reseller. When you get a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a few days so as to have a response to your query, therefore your websites may remain offline for a long time. Alternatively, a provider which offers different options for communication and has a support crew that is available at any time can assist you right away and help you reduce or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
We supply 24/7 billing, customer and tech support for all of our Linux cloud website hosting. Even if you aren't our customer yet and you have questions, we can give you a hand right away and provide the needed information, to give you the choice to make an informed decision when you obtain your new website hosting account. We are available anytime, including weekends and holidays, and we provide you with various means of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have a couple of phone numbers around the world, thus you can call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to get support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you will be able to take advantage of our 24/7 technical support services even on official holidays. Your websites will be available constantly and so will we. With a lot of communication options, you'll be able to choose the easiest approach to contact us and find out about our solutions if you do not have an account yet, or request support if you are already our customer. You'll be able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour reply time guarantee, though it hardly ever takes over 20 min to receive assistance regardless of the nature of the trouble. Using our customer and technical support services, we are available for you anytime you need us, not several days after that.
24/7 Customer Support in VPS Hosting
Each virtual private server plan that we offer includes 24/7 customer and technical support, so if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your benefit, we offer different methods of communication - phone support with several local numbers internationally, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters since it'll be much easier to track what's going on. The maximum guaranteed reply time for all email messages and tickets is one hour, yet it rarely takes that long to receive assistance. If you acquire the Managed Services upgrade that we supply, our admins can also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server through us, you will be able to get in touch with us at any time using different channels and the max time that you'll need to wait for a response is approximately one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it's a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a tech issue, you are able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any basic questions or you'd like to find out about our solutions before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries around the world. If you'd like to receive assistance with third-party software that you can't deploy or manage efficiently, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.